Deliveries

We ship orders with DPD as standard and aim to keep delivery information clear, practical, and consistent with our Refund Policy and Sterile Guarantee.

Same-day dispatch

All in-stock orders placed before 3pm Monday to Friday are usually dispatched the same day.

In-stock orders placed after the cutoff, on weekends, or on bank holidays will usually be dispatched on the next working day.

Delivery times

Most mainland UK orders are sent using a next-day delivery service. Delivery estimates are not guaranteed, and delivery times may vary depending on courier operations, local service levels, weather, remote-area routing, and seasonal demand.

If your parcel does not arrive when expected, please check your tracking updates first, as the courier may provide a revised delivery date or further instructions.

Delivery pricing

Delivery pricing is based on order weight and destination.

Mainland UK

• Orders under 20kg: £4.99
• Orders over 20kg: £9.99
• Orders over £50 qualify for free shipping

Northern Ireland

• Orders under £100: £20.99 flat rate using a two-day service
• Orders over £100: free two-day shipping

Rural and extended-area locations

Some hard-to-reach or rural areas may be subject to different service levels, extended delivery times, or courier restrictions. Where this applies, delivery times may be longer than the standard estimate.

Pallet deliveries

Orders over 150kg may be sent by pallet. Pallet shipments may require additional handling time before dispatch and may not follow the same timetable as parcel deliveries. Where pallet tracking is available, we will send the tracking details once they are available.

Customer responsibility after dispatch

Once an order has been dispatched, customers are responsible for:

• Monitoring tracking updates and courier notifications
• Ensuring the delivery address provided at checkout is complete and accurate
• Making sure someone is available to receive the parcel where required
• Following any courier instructions relating to redelivery or collection

Failed delivery attempts and pickup points

If delivery is unsuccessful, the courier may:

• Attempt redelivery
• Leave instructions for rearranging delivery
• Redirect the parcel to a pickup point or collection shop

Where a parcel is redirected to a pickup point, the customer is responsible for collecting it within the courier’s stated holding period.

If courier tracking shows that a parcel has been delivered to a pickup point, but the pickup point cannot locate it when the customer attends, the customer should ask the pickup point to check using the courier tracking number, delivery photo, and any location or address evidence provided by the courier. We will also raise the issue with the courier where appropriate. Refunds, replacements, or redelivery will only be considered where the courier confirms that the parcel has been lost, misdelivered, or otherwise failed after handover to the pickup point.

If a parcel is not collected in time, it may be returned to us.

Returned-to-sender parcels

If a parcel is returned to us because:

• The delivery address was incomplete or incorrect
• Delivery attempts were unsuccessful
• Courier notifications or tracking updates were not monitored
• The parcel was not collected from a pickup point within the holding period
• The customer otherwise failed to take reasonable steps to receive the parcel

Then the order may be either:

• Reshipped once additional shipping charges have been paid
• Refunded minus the original outbound shipping cost and any return-to-sender or rehandling costs incurred

Shipping charges after dispatch

Once an order has been dispatched, the original shipping charge is treated as a fulfilment cost already incurred. For that reason, original shipping charges are non-refundable after dispatch, except where refund of standard delivery charges is required by law.

Any reshipment of a returned parcel will require payment of the additional shipping cost before the replacement shipment is sent.

Safe place, neighbour, and delivery preferences

If a customer authorises the courier to:

• Leave a parcel in a safe place
• Leave a parcel with a neighbour
• Follow the alternative delivery preferences set with the courier

Then, responsibility for the parcel passes once it has been delivered in accordance with those instructions.

Damaged, incomplete, or delivery problem orders

If your parcel arrives damaged, tampered with, incomplete, or with the wrong items, please contact us as soon as possible with your order number and any relevant photos so we can review the issue and advise on next steps.

Sterile products and contamination claims

Claims relating to contamination, sterility, or the pre-use condition of sold-as-sterile products are handled under our Sterile Guarantee, not through the standard delivery or returns process.

Please use the Magic Myc’s Sterile Guarantee page and contamination claim form for those cases.

Returns and refunds

For return eligibility, non-fault returns, and refund terms, please see our Refund Policy.